Terms and Conditions

Effective Date: 24 November, 2024

These terms and conditions outline the rules and regulations for the use of Solista's Website, located at https://solista.in.

These Terms and Conditions govern your use of our website and any purchases or interactions with Solista. By accessing or using our services, you agree to comply with and be bound by these terms. Please read them carefully before proceeding.

General Information

Solista operates as a provider of high-quality sanitary ware and bathroom products, including but not limited to commodes, basins, and cabinets.
By using our website or purchasing our products, you confirm that you are at least 18 years old or have parental/guardian consent.
These Terms and Conditions are subject to change at any time without prior notice. Please review them periodically to stay informed.

Use of the Website

You agree to use our website only for lawful purposes and in compliance with these Terms.
Unauthorized use of our website, including hacking, scraping, or uploading malicious software, is strictly prohibited.
We reserve the right to restrict or terminate access to the website if there is a violation of these Terms.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Product Information

All product descriptions, images, prices, and availability are subject to change without notice.
While we strive to display accurate information, there may be minor variations in color, size, or other features due to photographic or technological differences.
Solista reserves the right to discontinue any product or change specifications without prior notification.

Orders and Payments

Orders are considered confirmed only upon receipt of full payment or as agreed upon in writing.
We accept payments through various methods as mentioned on our website. All payment information is securely processed.
Prices listed are inclusive/exclusive of applicable taxes, as specified at checkout. Shipping charges, if any, will be added separately.
In case of cancellation or modification of orders, our Cancellation Policy will apply.

Shipping and Delivery

Solista ships products within India and ensures timely delivery using reliable courier services.
Delivery timelines are estimated and may vary depending on the location and unforeseen circumstances.
Customers must inspect products upon delivery and report any damages, defects, or discrepancies within 48 hours.

Returns and Refunds

Returns are accepted only under our Return and Refund Policy, which can be found on our website.
Products must be unused, undamaged, and in their original packaging to be eligible for a return or exchange.
Refunds, if applicable, will be processed within 14 business days after the returned product is received and inspected.

Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, and trademarks, is the intellectual property of Solista and is protected by applicable laws.
Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

Limitation of Liability

Solista shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our maximum liability is limited to the purchase price of the product in question.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of India.
Any disputes shall be resolved in the courts of West Bengal, India.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

• Email: support@solista.in

• Phone: +918170061000