Returns & Refunds policy

Effective Date: 24 November, 2024

At Solista, we aim to ensure customer satisfaction with every purchase. This policy outlines the terms and conditions for order cancellations and refunds.

Order Cancellations

• Before Shipping:
  Customers may cancel their order before it is shipped by contacting our customer service team via email or phone. A full refund will be issued for eligible cancellations.

• After Shipping:
  Once an order has been shipped, it cannot be canceled. However, you may initiate a return under our Return Policy.

• Solista reserves the right to cancel orders due to unforeseen circumstances, such as unavailability of stock or payment issues. In such cases, customers will be notified, and a full refund will be processed.

Refund Policy

• Refunds are issued only for products that are damaged during delivery.

• To request a refund for damaged goods, customers must notify us within 48 hours of delivery and provide the following:

  • Photographs of the damaged product.

  • Images of the original packaging showing any visible damage.

• Refund requests will be evaluated, and if approved, the refund will be processed within 7-10 business days to the original payment method.

• Non-Refundable Items:

  • Products damaged due to misuse, mishandling, or improper installation.

  • Customized or special-order items.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at:

• Email: support@solista.in

• Phone: 8170061000